Terms and Conditions
Your wedding day is important to us and we are pleased to be part of your special day. We will prepare and deliver your chosen flowers with the utmost care, however, there are a few points that we need to highlight to ensure that we provide the best possible service.
We ask for a £50 deposit and a signed booking form to secure a booking with the balance payable 30 days before the wedding/event.
In the event that you have to cancel the booking the deposit will not be refunded. Any cancellations during the 7 days before the wedding/event will result in the full amount being payable as flowers will have been purchased.
Any cancellation must be in writing.
In the unlikely circumstances that we are unable to deliver your order because of ill health, accidents or other unforeseen circumstances we will do our best to source another florist or offer a full refund. In such circumstances we will not be held responsible or liable for any consequential loss.
We will deliver and set up the floral displays at the agreed venue and at the agreed time. We will then collect them the following day or as agreed on the booking form. We cannot be held responsible for any late delivery which is outside of our control e.g road accidents, illness etc.
We ask that you nominate someone to sign that the displays have been delivered and that they are as ordered. Any queries must be raised within 30 minutes of our arrival.
We will advise you at the time of booking of any delivery, set up and collection charges.
Where real candles are provided as part of a display eg table centres, it is the client's responsibility to confirm with the venue provider that the location of the display and the use of real candles is considered safe and meets any health and safety requirements of the venue before the display is lit.
We will make every effort to supply the flowers you have chosen. However, we reserve the right to substitute varieties if they are unavailable or the quality is poor. We will endeavour to replace the blooms with a similar flower/colour. Flowers (unless silk) are yours to keep and use as you wish. Accessories remain the property of Angel Wedding Flowers and Events.
We will arrange a mutually convenient time to discuss your final requirements. Where these differ substantially from the initial booking there may be additional costs.
All hired accessories such as candelabras, birdcages, lanterns etc remain the property of Angel Wedding and Event Flowers and must be returned in the same condition as delivered. All hired items are subject to a pre-agreed damage deposit charge as agreed at the time of booking and will be repaid upon return of items subject to no loss or damage of items. Any items damaged or lost will be charged to the hirer at the full replacement cost.
Equipment hire is based on 48 hours duration.
The hirer is responsible for ensuring the accessories are kept in good order from the time of receipt of delivery until they are collected by Angel Wedding and Event Flowers.
The hirer is solely responsible for the items hired and responsible for the safe and proper use of them.
We will not be held responsible for any injuries or damages sustained as a result of broken glass, materials, dyes, water damage or misuse . Liability is limited to the supply of goods only. No responsibility will be accepted for any consequential loss.
Angel Wedding and Event Flowers reserves the right to take photographs of flowers and the setting prior to the wedding which may be used for promotional purposes.